Troubleshooting Common CADE Pro Errors — Quick Fixes

Troubleshooting Common CADE Pro Errors — Quick Fixes

1. Installation fails / setup hangs

• Quick fix: Run installer as administrator and temporarily disable antivirus.
• If it still fails: Clean leftover install files (uninstall, delete C:\Program Files\CADE Pro and %AppData%\CADEPro), reboot, reinstall.
• If error mentions missing libraries: Install/repair Visual C++ Redistributables and .NET runtime shown in the error.

2. Program crashes on launch

• Quick fix: Start in Safe Mode (hold Shift while launching) or run with the “/safe” flag to skip third-party plugins.
• If stable in Safe Mode: Remove or update plugins from %AppData%\CADEPro\Plugins.
• If still crashing: Run sfc /scannow and check Event Viewer for faulting module name; update or roll back that driver (commonly GPU).

3. Slow performance / UI lag

• Quick fix: Disable real-time rendering and reduce viewport quality in Preferences → Display.
• Also: Update GPU drivers and set CADE Pro to use the discrete GPU in system graphics settings. Clear temp files (Preferences → Cache → Clear).
• For large files: Use sectioning, purge unused blocks/components, and enable multi-threaded loading.

4. Rendering artifacts or viewport glitches

• Quick fix: Toggle hardware acceleration off, then on, and restart.
• If persistent: Update/reinstall GPU drivers, switch rendering engine in Preferences, and ensure model normals are correct (run mesh/geometry repair tool).

5. File won’t open / “unsupported format” error

• Quick fix: Try importing instead of opening, or drag the file into an empty scene.
• If corrupted: Open a backup/autosave from %AppData%\CADEPro\Autosaves or use the built-in Recover command. Use a converter to export to a neutral format (STEP/IGES/OBJ) then re-import.

6. Licensing / activation problems

• Quick fix: Sign out and sign back in, ensure system clock is correct, and run the license repair tool from Help → Licensing.
• If network license: Verify license server is reachable (ping) and port (typically 27000) is open. Add CADE Pro to firewall exceptions.

7. Missing textures or linked assets

• Quick fix: Use File → Relink Assets to point to the project asset folder.
• Preventive: Keep a standardized project folder and use relative paths when saving.

8. Export failures or wrong output

• Quick fix: Verify export preset and units. Export to a neutral intermediate format to test (e.g., STEP for CAD geometry).
• If geometry missing: Check for hidden layers or suppressed components; enable them before export.

9. Crashes during simulation/analysis

• Quick fix: Reduce timestep/mesh density and enable conservative solver settings.
• If reproducible: Run the job on a different machine or split the model into smaller cases. Capture and submit the simulation log to support.

10. Scripting/API errors

• Quick fix: Run scripts from the integrated console to see full tracebacks. Ensure the script’s API version matches CADE Pro’s SDK.
• If deprecated calls used: Replace with current API equivalents from the scripting reference.

How to collect useful diagnostics before contacting support

• Steps:
  1. Reproduce the issue and note exact steps.
  2. Save a minimal test file